Episode 810

810: Building Your Dental Dream Team: Retention Through Shared Values – Heather Crockett

Published on: 13th November, 2024

810: Building Your Dental Dream Team: Retention Through Shared Values – Heather Crockett

Dentistry isn't the hard part about being a dentist — it’s finding and keeping great people! To help you make it a little bit easier, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share ACT’s tools and resources for developing and implementing your core values. To learn the secret to a successful practice, listen to Episode 810 of The Best Practices Show!

Learn More About Heather:

More Helpful Links for a Better Practice & a Better Life:

Episode Resources:

Main Takeaways:

  • Lead by example. If you don't follow your core values, why should your team?
  • This is your practice. You must establish your core values, not your team.
  • Your core values are the filter for everything you do for your practice.
  • Once you establish core values, your team culture will improve.
  • Being consistent is crucial. You can't just set it and forget it.
  • Core values are verbs. Make sure they are actionable.
  • Money isn't what keeps people in your practice.
  • Use simple language to convey core values.
  • “Bake” your core values for at least a year.

Snippets:

0:00 Introduction.

2:09 ACT’s TTT, BPA, and Pro Coaching.

5:34 Objectives.

7:27 Why this is an important topic.

13:45 Core values, explained.

15:29 Types of values, explained.

17:12 Values are verbs.

20:51 The role of core values in team culture.

23:23 Four steps to identify your core values.

30:29 Core values examples.

37:53 How to approach core values with prospective team members.

41:11 Right People Right Seat, explained.

45:14 GWC, explained.

46:11 Three questions to ask before you hire.

53:07 Consistency is crucial.

54:46 How to use this on a day-to-day basis.

59:52 Final takeaways.

1:03:37 Q&A: Does the leader come up with core values, or do you do it as a team?

1:07:12 Q&A: ACT’s scorecard.

1:07:50 ACT’s Napa Valley Mastery Summit.

Heather Crockett Bio:

Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.

Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.

She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.

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About the Podcast

The Best Practices Show with Kirk Behrendt
Elevate Your Dental Practice: Insights & Strategies from Industry Leaders
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.

At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.

Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.

Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.

Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.

In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.

By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.

So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.

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Kirk Behrendt