Episode 985

985: Metric Mondays: Overhead – Operations Percentage – Miranda Beeson

Published on: 22nd December, 2025

You buy cheaper cotton rolls and the cheapest gloves. But your operational overhead is still too high! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to continue the series on overhead and break down operations percentage. Buying cheap supplies won't help your practice! To learn about the hidden costs that are impacting your overhead, listen to Episode 985 of The Best Practices Show!

Learn More About Miranda:

  1. Send Miranda an email: miranda@actdental.com
  2. Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
  3. Send Gina an email to learn more about ACT: gina@actdental.com

More Helpful Links for a Better Practice & a Better Life:

  1. Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
  2. Join The Best Practices Association: https://www.actdental.com/bpa
  3. Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
  4. Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
  5. Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
  6. Get The Best Practices Magazine for free: https://www.actdental.com/magazine
  7. Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

  1. Watch the video version of Episode 985: https://www.youtube.com/@actdental/videos
  2. Learn more about Smile Source: https://smilesource.com

Main Takeaways:

  1. Your operational overhead should be around 8%.
  2. It’s not just about reducing your spending. Close your effort gap!
  3. When operational costs aren't monitored, they can slowly creep up.
  4. If possible, look into negotiating and lowering your bank or merchant fees.
  5. Regularly audit subscriptions, software, and service contracts for unused tools.
  6. Review your spending. Is everything critical for patient care and revenue support?
  7. Look for supply waste, redundant subscriptions, unmanaged vendor costs, blind spots.

Snippets:

0:00 Introduction.

1:06 Operations percentage, explained.

2:49 How this percentage impacts your practice.

8:28 What you can do to impact this metric.

15:15 Last thoughts.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.

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About the Podcast

The Best Practices Show with Kirk Behrendt
Elevate Your Dental Practice: Insights & Strategies from Industry Leaders
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.

At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.

Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.

Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.

Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.

In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.

By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.

So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.

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Kirk Behrendt