Episode 989

989: Master the Metrics – Simple Data, Big Impact – Robyn Theisen

Published on: 31st December, 2025

Numbers tell a story, and you can use them to change your practice. In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to share a few critical metrics that will make the biggest impact. To learn which data points to focus on to improve your practice, listen to Episode 989 of The Best Practices Show!

Learn More About Robyn:

  1. Send Robyn an email: robyn@actdental.com
  2. Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental
  3. Send Courtney an email to learn more about ACT: courtney@actdental.com
  4. Send Gina an email to learn more about ACT: gina@actdental.com

More Helpful Links for a Better Practice & a Better Life:

  1. Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
  2. Join The Best Practices Association: https://www.actdental.com/bpa
  3. Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
  4. Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
  5. Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
  6. Get The Best Practices Magazine for free: https://www.actdental.com/magazine
  7. Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

  1. Watch the video version of Episode 989: https://www.youtube.com/@actdental/videos
  2. Learn more about Smile Source: https://smilesource.com

Main Takeaways:

  1. To grow your practice, you need good data.
  2. Data replaces negative emotion with evidence.
  3. Accurate data creates alignment and accountability.
  4. Numbers provide insights that lead to actionable steps.
  5. Start by understanding your production and collection story.

Snippets:

0:00 Introduction.

6:22 ACT and Smile Source have merged!

7:46 Why this is an important topic.

10:41 Data replaces emotion with evidence.

12:50 Data creates alignment and accountability.

15:17 Data transforms potential into performance.

17:59 What is your production story?

21:30 Production story: Secondary KPIs.

23:25 What is your collection story?

24:33 Collection story: Secondary KPIs.

26:03 Key KPIs to support practice initiatives.

35:40 Final takeaways.

40:44 ACT’s BPA.

41:57 Q&A: When you have a full schedule, do you prioritize patients of record or new patients?

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.

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About the Podcast

The Best Practices Show with Kirk Behrendt
Elevate Your Dental Practice: Insights & Strategies from Industry Leaders
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.

At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.

Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.

Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.

Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.

In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.

By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.

So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.

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About your host

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Kirk Behrendt