Episode 710

710: Mastering the Hand-Off; 1 Move With Big Impact – Michelle Wakeman

Published on: 25th March, 2024

710: Mastering the Hand-Off; 1 Move With Big Impact – Michelle Wakeman

Are you ever at the doctor’s office and feel like no one is listening? That could be happening in your own dental practice! One solution is the hand-off, an important element in your practice. Kirk Behrendt brings in Michelle Wakeman, one of ACT’s amazing coaches, to explain what it is and how to do it right so that your patients have a great experience at each visit. To learn the recipe for an excellent hand-off, listen to Episode 710 of The Best Practices Show!

Learn More About Michelle:

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Main Takeaways:

  • Hand-offs elevate the patient experience.
  • Learn when and how to perform a hand-off.
  • Use the hand-off to set parameters on chat time.
  • Know the four W’s to ask when handing off a patient.
  • Set aside time to practice the hand-off with your team.

Snippets:

0:00 Introduction.

2:04 Why the hand-off is important.

3:58 The hand-off, explained.

6:10 Where the hand-off should happen.

11:07 Set parameters on chat time.

13:09 The hand-off recipe.

14:33 Language matters.

15:46 The hand-off steps for the admin team.

16:40 The hand-off steps for chairside assistants.

17:47 How to implement the hand-off into your practice.

20:03 You're either succeeding, or you're learning.

21:26 Last thoughts.

Michelle Wakeman, BSDH, Bio:

Michelle Wakeman, BSDH, brings nearly 20 years of clinical dental hygiene, administrative, managerial, and sales experience to the table. She has a passion for people and a natural aptitude for communication that has led her to develop meaningful relationships throughout her career in dentistry. As a coach, she seeks to help dental practices develop systems that enable them to enhance their patient experience, leading to better relationships among owners, team members, and patients, along with profitable outcomes.

In her off time, Michelle can usually be found at the ice rink supporting her son, Hunter, in hockey, the ball field cheering on her son, Carter, or the gym, reliving her days as a gymnast with her daughter, Leighton.

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About the Podcast

The Best Practices Show with Kirk Behrendt
Elevate Your Dental Practice: Insights & Strategies from Industry Leaders
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.

At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.

Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.

Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.

Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.

In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.

By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.

So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.

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About your host

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Kirk Behrendt