Episode 754

754: Dental Zen: 3 Tips to Conquer Insurance Frustrations – Robyn Theisen

Published on: 5th July, 2024

Dealing with insurance is not fun. It’s frustrating, time-consuming, and the least enjoyable part about dentistry. But there are ways to make it tolerable! To share how, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with three tips to get your team aligned and ready to have the insurance conversation with your patients. To increase your team’s confidence when talking about insurance, listen to Episode 754 of The Best Practices Show!

Learn More About Robyn:

More Helpful Links for a Better Practice & a Better Life:

Episode Resources:

Main Takeaways:

  • Make sure your patient is the main focus, not their insurance.
  • Be aligned with your team about your relationship with insurance.
  • Your entire team must know the ins and outs of insurance, not just admin.
  • Level up your verbal skills. Be intentional with words when talking to patients.
  • Utilize technology wherever possible to save yourself time and increase accuracy.
  • There is a time and place for outsourcing. But try to keep certain processes in-house.

Snippets:

0:00 Introduction.

1:37 Why this is an important topic.

3:25 Set aside time to align with your team.

4:01 Define your relationship with insurance.

7:12 Align on communication to develop trust with patients.

8:35 Develop your verbal skills.

9:23 Eliminate “but”, “however”, and “unfortunately”.

12:29 Utilize technology to your advantage.

14:49 Should you outsource certain processes?

17:32 Final thoughts.

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.

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About the Podcast

The Best Practices Show with Kirk Behrendt
Elevate Your Dental Practice: Insights & Strategies from Industry Leaders
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.

At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.

Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.

Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.

Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.

In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.

By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.

So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.

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Kirk Behrendt